Help

Use the left menu to display the pages support navigation and information content

MyTempter Fidelity

You can take part in the MyTempter Fidelity program only if you are registered on the website tempter.it/temptershop.com and for the Tempter newsletter.
The initiative is valid from 29/01/2018 and is not retroactive.
If you have registered, you will receive with the registration e-mail with a personal promocode you can use to earn virtual credit.
The promocode should be entered manually at the time of purchase to be able to spend your credit on tempter.it/temptershop.com.
The personal promocode is non transferrable.
Each order placed on tempter.it/temptershop.com earns you virtual credit equal to 10% of the same order (calculated on the total including VAT).
You can spend the credit earned on your next order.
You must spend all the credit earned in one purchase, it may not be split.
To use the credit earned, the minimum order value must be at least €1 more than the credit.
Once you have earned and spent the credit on a purchase, you can begin earning credit again with your subsequent purchases.
The promo can be combined with other promotions and with the discounts offered on the tempter.it / temptershop.com website.
Returns are excluded: if the order has been placed but you ask for a refund, the credit is cancelled.
The credit is calculated on the order total net of shipping and payment costs. 
The credit lasts 365 days (1 calendar year) from the first credit earned.
The initiative lasts 2 years (until 31/01/2020).
The credit is redeemed when the order is set as completed and paid: if you use bank transfer or cash on delivery as a payment method, you can avail of your virtual credit only when Tempter receives order payment.

Sales Conditions

General Conditions of Sale
 
1. Site ownership
The owner of this website (“Site” or “Tempter.it”) and all of its contents is the company F.E.R. snc di Varotto Elisa & c. with registered offices in Via Verga 1,  tax code and VAT identification number 04506600289, Economic and Administrative number 395272, with €10,000.00 share capital fully paid in ( the “Company”).
Access to and use of Tempter.it, including the sale of products through the website, are activities regulated by the general conditions of sale herewith.
The user, by accessing the site and using its functions, declares he has read, knows and consequently accepts these general conditions.
The company reserves the right to modify these general conditions of sale if deemed necessary.
Any changes to the general conditions of sale shall be communicated beforehand on the home page of the website and shall be automatically applied to new orders.
 
2. Purpose
Tempter.it offers users the chance to purchase stationery, home wares, objects and gifts online by the best brands on the market by selecting them from the many products in the catalogue published on the website.
Tempter.it enables its customers to select different types of article, quantities and product characteristics and to proceed with the purchase by clicking on “CONFERM AND PAY” (known as “point and click”).
In this way the user undertakes to purchase the selected product with the chosen characteristics and to pay the relative price.
The transmission of the order is binding, notwithstanding the right of cancellation according to the conditions set forth hereafter.
 
3. Order confirmation – Product availability
The order is confirmed to the user at the e-mail address provided at the time of purchase and within 48 hours of receiving the same, once the actual availability of the product in the warehouse has been verified.
The order confirmation includes the description of the products purchased, the price and other order information.
If the product is sold out or no longer available, Tempter.it shall promptly inform the customer of the order cancellation without any charge.
 
4. Intellectual property and site content
Tempter.it and all graphic content on the website belong exclusively to the Company as its owner or to its content suppliers.
This includes documentation, images, photos, text, design, music, software, codes and format scripts.
The “Tempter” brand is protected by law and belongs exclusively to the Company.
Any reproduction, alteration, transmission, publication or redistribution to third parties for commercial purposes is prohibited by the Industrial Property Code, by the Law on copyright and by the provisions of the Italian Civil Code currently in force and cannot be carried out without prior written consent from the Company. 
 
5. Site content errors
The Company makes the utmost efforts to ensure that the information published on the Site is always updated and checked. However, the Company declines all liability as regards any technical or content inaccuracies, typographical errors and/or malfunctions, including the internet connection or the deactivation of cookies. While the latter does not depend directly on Tempter.it or the company, it is nonetheless committed to restoring the Site and/or its content as quickly as possible.
Furthermore, the Company is not liable for errors in product visualisation caused by personal configurations of the computer used by the customer or by its malfunction, whereby the image of the article is perceived differently from the original.
The company, also in order to provide correct and updated information, reserves the right to make corrections and changes to the Site whenever the need arises.
 
6. Legal guarantee
The articles purchased through Tempter.it are suitable for their intended use, are compliant with the description offered through the Site and are guaranteed for a maximum period of two years as of their delivery.
Should the customer find a non conformity in the product received, may exercise the rights provided for by articles 130 et seq of the Italian Legislative Decree 206/2005 (“Consumer Code”).
 
7. Prices
All prices regarding products sold through the Site are to be understood as VAT inclusive. Prices can be changed at any time by the Company without prior notice, notwithstanding – in the case of change – the application of the price valid at the time of making the purchase.
 
8. Invoicing
Having placed an order, the customer shall receive the fiscal receipt inside the delivered parcel. If the customer requires an invoice for the product purchased, he must specifically request it by contacting Customer Service within 24 hours of sending the order at the following e-mail address: info@tempter.it, providing also the order number and data necessary for invoicing.
At the time of placing the order, the customer can ask for the product to be sent to an address other than that indicated on the bill.
 
9. Order restrictions by country
Orders can only be shipped to the following countries:
 
Austria
 
Belgium
 
Bulgaria
 
Cyprus
 
Croatia
 
Denmark
 
Estonia
 
Finland
 
France
 
Germany
 
Greece
 
Ireland
 
Italy
 
Latvia
 
Lithuania
 
Luxembourg
 
Malta
 
Netherlands
 
Poland
 
Portugal
 
United Kingdom
 
Czech Republic
 
Romania
 
Slovakia
 
Slovenia
 
Spain
 
Sweden
 
Hungary

 
10. Product availability
Product availability is always indicated in the product catalogue published on the Site. The products published are almost always in stock and as such ready to be shipped within 36 working hours of receipt of payment.
 .
Should the message “Available in 2-3 weeks” appear with regard to a certain product, its instant availability not guaranteed and it will be shipped as a result within the term indicated in the message.
 
11. Right of cancellation – conditions
Customers not satisfied with the products purchased can exercise the right of cancellation for a part or all of the goods in an order, without any penalty and without having to specify the reason, pursuant to art. 52 of the Italian Legislative Decree 206/2005.
The right of cancellation depends however on the following conditions:
 
- the right is applicable to the product purchased as a whole; partial cancellation is only possible when the purchaser has purchased a number of products and intends to cancel only some of them;
 
- the right is not applicable when products have been personalised;
 
- the goods purchased must be complete and returned in their full and original packaging;
 
- to limit damage to the original packaging, it is recommended it is placed inside another box, bearing the message "RIGHT OF CANCELLATION";
 
- affixing labels or adhesive tape onto the original packaging of the product should be avoided;
 
- shipment as far as our warehouse, with documented receipt of the goods, is the sole responsibility of the customer;
 
Once returned, the product shall be scrupulously examined for any damage or tampering that may reduce its value. If the product and/or its packaging is spoiled, the company reserves the right to withhold from the refund owed a percentage corresponding to the reduction in value of the goods caused by handling other than that necessary to establish the nature, characteristics and function of the product.
 
12.  Right of cancellation - method
To cancel the sale, the customer must send notification of the same within and no later than 14 days of receiving the products.
 
Notification must be made either by e-mail to the following address info@tempter.it or by registered letter with return receipt sent to the following address (F.E.R. Snc di Varotto Elisa & C., via VERGA 1, 35020, ALBIGNASEGO) and in the latter case the postmark shall be proof of the date of dispatch. The notification of cancellation should indicate the products purchased, the relative order number and the desire to cancel the sale.
Alternatively, the user can use the cancellation form which can be downloaded by clicking here.
The sales office shall reply by e-mail, with confirmation of receipt of the cancellation request.
 
The shipment of returned products may be carried out using any means of the customer’s choice. To limit costs and guarantee the traceability of the returned product, Tempter.it recommends registered post with return receipt or postal parcel within the strict term of 14 days from notification of cancellation. In the event of cancellation, shipment costs shall be borne by the customer, therefore no carriage forward or cash on delivery returns can be accepted.
Once the cancelled products have been received, we will promptly see to refunding the amounts paid to purchase the products.
 
13. Complaints
Any complaints should be sent by e-mail to the address INFO@TEMPTER.IT or by registered letter sent to F.E.R. S.n.c. di Varotto Elisa & C., Via VERGA 1, 35020, ALBIGNASEGO (PD).
 
14. Limited liability
The company shall be in no way held liable for damage or loss, direct or indirect, deriving from the delayed and/or failed delivery/return of the product due to the responsibility of the forwarder or the postal service appointed by the company or by the customer.,.
 
15. Shipments  
Forwarders
All our shipments are entrusted to leading forwarders on the market.
 
Times
Shipment is carried out after 36 hours from receipt of payment and delivery occurs within approximately 3 working days all over mainland Italy, while to the Italian islands, more remote areas of Italy as well as to the rest of Europe, delivery occurs between approximately 5 and 7 working days.
 
Costs
Shipping costs are calculated at the time of purchase based on the order, as indicated below:
 
ITALY
Free for orders >=€39
 
€7.90 for orders of less than €39
 
ABROAD
 
€20 
 
Secure payment
On Tempter.it, all purchases are made in the utmost security, using the following payment methods:
 
- PayPal (for more information read the PayPal Conditions of Use available at paypal.it.)
 
- Cartasì for Visa/Visa Electron, MasterCard, American Express, Diners, Maestro and Jcb credit card payments.
 
- Bank transfer to a current account specified in the final order phase
 
 
16. Applicable Law, Court of jurisdiction and dispute resolution body
The sales conditions herewith are governed by Italian Law; any disputes regarding their interpretation, application and validity are submitted to the jurisdiction of the court in the consumer’s place of residence or domicile if in Italy.
In all other cases, the dispute shall be subject to the jurisdiction of the Court of Padua, notwithstanding the application of the law and jurisdiction set forth by international treaties and by the laws in force when the dispute arose.
Alternatively, the consumer can file a claim through the European online dispute resolution procedure, and find, if necessary, a dispute resolution body, by clicking on the following link:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=IT
 

How to Order

Purchasing Guide

HOW TO BUY
To make a purchase with tempter.it, you must be registered on the website. We therefore recommend that you create an account to access exclusive areas and services dedicated to our customers.

Product search
Select the menu options OFFICE, SCHOOL, HOME and/or LIFESTYLE to view the products, organized by brand and category, and choose the one that interests you.

Product information
On each product page, you will find all information regarding colours currently available, the description, and composition of the product. Move your cursor over the image of the product to see an enlarged detail view.

How to order
To purchase a product on tempter.it:

1. From the product page, select the quantity and/or the colour of the item
2. Add the product to your cart
3. In the upper right of the screen, you will see the 'Cart' icon. You will also see a summary of your selected products and their prices. You can choose to continue shopping or proceed to check out by following the instructions shown on screen. If you wish to continue shopping, simply repeat the same process outlined above. If you wish to finalize the order, you can then sign in or register as a new user. It is also possible to checkout as a guest, i.e. to complete a purchase without prior registration.
4. At the end of the shopping session, click 'Confirm'
5. Select Delivery and Payment options
6. Check that the information entered is correct and click "Confirm and Pay"

You will receive an e-mail confirmation with the order details within a few minutes. Our warehouse will then complete the order and we will notify and confirm to you again via e-mail as soon as the order has been dispatched.

Order status
- Order being processed:
The order has been confirmed and we have already sent a confirmation e-mail containing the order number.
- Order dispatched:
As soon as the order is dispatched from our warehouse, we will send you a confirmation e-mail with the tracking number.

To track the shipment:
Registered users can find all the information about past orders in your profile, under the section 'My Orders.'

10% DISCOUNT FOR SUBSCRIBING TO THE NEWSLETTER
By registering for our newsletter, you are guaranteed a discount of 10% off your first purchase with tempter.it, as a thank you for putting your trust in us.
Activating the promotion is quite easy; simply sign-up for our newsletter by entering your name and e-mail address in the form below.
You will immediately receive a confirmation e-mail, following which you can make your first purchase!

Delivery times and costs

Standard Shipment

Time

Cost

Italy

3 working days within the Italian peninsula

 

Free for orders valued at 39 € or above


€ 7.90 for orders valued at under 39 €

Austria, Germany, France

3 working days 

€ 20

Poland, Czech Rep., Slovakia, Hungary, Slovenia, Belgium, Luxemburg, Holland, Spain, UK

4 working days € 20

Portugal, Denmark, Finland, Sweden

5 working days € 20 (Portugal €30)

Lithuania

6 working days € 20

Romania, Bulgaria, Greece, Corsica

 

7 working days € 20 (Greece €30)

Privacy

ADVISORY NOTICE IN ACCORDANCE WITH ART. 13 OF LAW 196, DATED 30/06/2003

This advisory notice is to state that all personal data gathered via the internet from users of our website will be handled in accordance with Art. 13 of Legislative Decree no.196/03.

Such treatment of personal data cannot be guaranteed for other websites linked to our own.

Data controller

The data controller handling personal data relating to identified or identifiable visitors to our website is F.E.R. Snc di Varotto Elisa & C. headquarters in ALBIGNASEGO (PD) enrolled to PADOVA's Company Register, VAT number 04506600289, tax code 04506600289 and reachable at the following email address: E-SHOP@TEMPTER.IT

Destination and use of personal data

Data processing relating to web services is carried out by our internet services supplier (nominated as external representative in charge of maintenance) and overseen by F.E.R. Snc di Varotto Elisa & C. srl employees/partners.

No personal data obtained through our web services is passed on to third parties.

Any personal data supplied by website users who contact us via email is used exclusively to provide the requested service or task. This data is not passed on to third parties unless the company is legally required to do so, or unless it is absolutely necessary in order to fulfil the user’s request.

When completing a form on the website, certain information fields may be obligatory and the chance of being made aware of related marketing, advertising or promotional activities may be included. In this case, the form will always include the option of opting out of receiving material about such activities.

TYPES OF DATA PROCESSED
Internet navigation data


The only personal data collected by the IT systems and software procedures used in the running of this website is that required by internet communications protocol. This information is not collected in order to be linked to identifiable users, but could be used to identify individual users if studied and compared to information held by third parties.

The kind of data involved includes IP addresses, domain names of users connecting to the website and time of visits. This data is collected and analysed exclusively in order to gather anonymous statistics on how our website is used and to check that it is operating correctly. Any information collected is immediately deleted once the relevant statistical data has been calculated. This information could also be used if the website was in some way hacked or damaged, in order to trace those responsible.

Data voluntarily supplied by user

Users who voluntarily contact us via email, using the email addresses made available on our website, consent to us subsequently acquiring their email address and any data voluntarily supplied in the message itself, not least because it’s necessary for us to do so in order to provide a useful reply.

Users who volunteer their email addresses in this way automatically consent to receiving promotional or sales information from us.

Supplyng data voluntarily

Excluding internet navigation data (specified above), website users are free to provide personal data in order to request the services offered by the company or to request information.

If certain personal data is not supplied, it may not be possible to fulfil the user’s request.

Certain obligatory data is required from the user when completing the information request form on the website and if this data is not provided and consent is not given for its use then it will be impossible for the company to fulfil the users’ request.

Subscribe to our newsletter!